TCPA Privacy Policy
Effective Date: March 6, 2025
1. Introduction
Smokey Mountain Trailers (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in compliance with the Telephone Consumer Protection Act (TCPA). This TCPA Privacy Policy explains how we collect, use, share, and protect any information gathered when you choose to receive calls or text messages (SMS/MMS) from us.
2. Information We Collect Under TCPA
- Contact Information: When you opt in to receive text messages or calls, we collect your phone number and, if voluntarily provided, your name and/or email address.
- Message & Call Logs: We may retain records of when you consented to receive text messages and calls, timestamps of messages and calls exchanged, and any related content or preferences you provide to us.
3. How We Use Your Information
- Service and Transactional Messages: To respond to your inquiries, updates on orders, or product/service details.
- Marketing and Promotional Messages: If you expressly opted in, we may send you messages about promotions, offers, or new products related to our services.
- Consent Verification: We keep records of your opt-in or opt-out actions to comply with TCPA and other legal obligations.
4. Sharing of Information
- Service Providers: We may share your phone number and messaging data with third-party service providers who assist us in sending SMS/MMS or managing call campaigns. They are required to keep your information confidential and use it only for the services requested.
- Legal Obligations: If legally required, we will disclose information to comply with court orders, law enforcement requests, or other valid legal processes.
5. Consent and Opt-In Requirements
- Express Consent: By providing us with your phone number and affirmatively opting in (e.g., checking a box, submitting your number with a statement of consent), you agree to receive text messages or calls, which may include autodialed or prerecorded messages.
- Consent Not a Condition of Purchase: You are not required to consent to receive text messages or calls as a condition of purchasing products or services from us.
6. Opt-Out and Your Choices
- Opt-Out: You can stop receiving text messages at any time by replying “STOP” to any message we send. We will send one final confirmation message to acknowledge your opt-out, and we will not send further text messages to that number unless you opt in again.
- Reply “HELP”: If at any time you need help, reply “HELP” to any of our text messages, or contact us directly at 865-446-4406.
- Frequency: Message frequency may vary. Standard messaging and data rates may apply according to your cell phone plan.
7. Data Security
We use reasonable technical, administrative, and physical safeguards to protect your data. Despite our efforts, no data transmission or storage system can be guaranteed 100% secure. You provide your information at your own risk.
8. Data Retention
We retain the information collected under this Policy only as long as necessary to fulfill the purposes outlined (for example, maintaining proof of consent), unless a longer retention period is required by law.
9. Changes to This Policy
We may update this TCPA Privacy Policy periodically. Changes are effective upon posting. We encourage you to review this page regularly to stay informed.
10. Contact Us
If you have any questions or concerns about this TCPA Privacy Policy or your rights under TCPA, please contact us at:
Smokey Mountain Trailers
1062 US-321, Lenoir City, TN 37771
865-446-4406
https://www.knoxtrailer.com/contact-us/